IT Application Service Delivery Role - FMCG

Inviting applications for the an opportunity with a leader in the FMCG industry.

PURPOSE OF THE ROLE: The role is responsible for the overall planning, direction setting, operational excellence and support processes associated with all matters related to Application Landscape. The role is also responsible for managing the service delivery of our SAP and non SAP landscape and be the first line of contact to all employees requiring IT Support in the applications domain.

Role, Knowledge & skills:

- Application service delivery of SAP and Non-SAP landscape. 

- In-depth functional knowledge of SD and end to-end business process and integration 

- Experience in configurations and process design 

- Participate in capacity and resource design, assessing risks and contingency support for any ongoing or upcoming projects - build strong working relationship with external (and internal) stakeholders and should be able to convince or negotiate in case of conflicts 

- Responsible for recommending solutions considering the scope of business requirements

- Good knowledge on ITSM processes applicable for Application Service Delivery and should have played roles in implementing the ITSM processes

- Keeping the lights on for all BAU Applications without compromising on quality, Speed of turnaround of issues and process adherence 

- Ensuring SLA adherence across applications per ITSM standards

- Metrics reporting from partners and driving SIP/CIP (Service Improvement plan/Continuous improvement plan) which should lead to measurable productivity savings(Effort/Cost)

- Catering to business requirements of changes / resolution of critical issues and getting them resolved through partners 

- Proactively roll out automation plans across applications with identified business value with the objective of simplification, 

- Standardization and digitization rendering the landscape more resilient, scalable, predictable and performance efficient

- Managing audits across applications, security compliance adherence

- Alignment with global standards/policies/relationship wherever applicable

- Run governance calls across all partners on Service delivery to ensure the LIGHTS ARE ON and to provide help to partners appropriately

- Lead the SAP transition to HANA platform transformation efforts. 

- Participate in the solutioning, design, build, testing, data migration and cutover of SAP implementations, and troubleshooting and support Migration to cloud (non sap) and shared hosting environments 

- Project management skills including the ability to work and plan effectively with minimal direction in ambiguous situations, and manage the implementation of the plan

- Should demonstrate a team-oriented and collaborative approach