ISS - Senior Business Development Manager

Role: Senior Business Development Manager

Location: Mumbai, Pune & Bangalore

Qualification: Any Graduate

Experience Required: Minimum 10 yrs

Purpose:

The incumbent would be responsible for managing sales for assigned Region/Segment at ISS and would be strategically driving the sales team to achieve the targeted sales revenue and generate new businesses for ISS India.

Key Responsibilities:

- Acquiring new clients through sales initiatives; mining and converting competitors' accounts

- Responsible for developing existing account for ISS

- Building and maintaining healthy business relations with all the clients and ensuring maximum customer satisfaction by achieving delivery and quality norms

- Responsible for handling Corporate Accounts for Key clients of ISS

- Responsible for churning competition accounts while negotiating wise commercial deal resulting into profitable means

- Handling client escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels

- Communicating the client's goals and representing the client's interests to the team

- Ensuring the organization's goals and objectives are achieved by means of attracting new accounts and maintaining existing accounts emphasizing on relationship for long term

- Identify & implement Systems & Processes aimed at improving Customer Service levels & Standards

- Preparation of Presentation and Monthly MIS

- Should have knowledge of client mapping, tender processing and coasting

- Customer Retention & seeking improvement in procedures and services to create more efficient and cost effective operations

Desired Skills:

Functional Skills:

- Good negotiation & presentation skills

- Strong in lead management and follow-ups

- Strong network in the market

Generic Skills:

- A demonstrated ability to work independently and make decisions based on existing policy/procedure

- Ability to communicate effectively both verbally and by email

- Highly organized, detail oriented and accurate

- Ability to prioritize work, meet deadlines and targets