ISS - Assistant Vice President - People & Culture

Job Description

Job Title: AVP People & Culture, Location: Mumbai

Title Holder: Reporting to: Chief People & Culture Officer & COO

Relationships - Internal, All Operational Heads and Employees

Relationships - External - Relevant Statutory Bodies, Professional Consultants and customers.

Organization :

- The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies. ISS offers a wide range of professional services with presence in over 77 countries across Europe, Asia, North America, Latin America and Pacific, with over 505,000 employees, ISS today is the world's fourth largest private employer serving thousands of both public and private sector customers. Our Global revenues amounted to DKK 79.6 billion (US $ 15 billion) for the year 2015

- At ISS we provide our clients with customized service solutions that fit their unique needs. The only way to ensure we can deliver this solution is by utilizing the skills and talents of our most important resource, our people. We believe that combining training and HR processes that empower employees, ISS- unique self-delivery model and our expertise and best-practices, form the best foundation to give our employees a sense of purpose and personal accountability. And that is what we call The Power of the Human Touch.

- ISS India has been operating since 2005 and has grown to over 51,000 employees. With over 1000+ clients, managing 103 million square feet of blue chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities with a presence in 150+ cities across 21 States. ISS India is today a significant player the Facility Management & Professional services industry in India. The International Association of Outsourcing Professionals (IAOP), the global outfit ranking organization in Outsourced Services ranked ISS as the - World's Best Outsourcing Service Provider- for three consecutive years (2013, 2014 & 2015). ISS is committed as a signatory and supporter of the United Nations Global Compact (UNGC) since its inception in 1999

For more information kindly log into www.issworld.com

Role :

- The role holder partners with the business operations team, develops, implements, and aligns HR programs with business objectives, serving as a business partner of the senior management team of the division while supporting employees in their day to day HR needs. The Title Holder will be responsible for developing HR & IR strategy in tune with organization strategy, to attract, develop, engage and retain best in class talents. As a strong, decisive and a result oriented leader, he/she has to develop and manage relationships across the business vertical and externally and with a wide variety of partners based on trust, teamwork and knowledge.

Responsibilities :

- To serve as a business partner to the business leadership team

- Develop and execute an employer brand strategy, aligned with the corporate brand, designed to attract and retain superior talent needed to execute ISS's long-range strategy.

- To constantly shape the attitudes of employees and motivate them for better performance.

- To function in an active and influential business advisory role with Functional Heads and other employees in order to drive the business results.

- To leverage HR team to drive change in leadership & organization development.

- Support workforce planning efforts within the organization, utilizing talent metrics to measure success.

- Inspire and oversee implementation of responsive talent management policies and programs including but not limited to training and development, recruitment, performance management, compensation and benefits programs

- To plan and establish systems for employees- performance appraisal, develop appropriate tools and to work for performance improvement of all employees.

- To ensure statutory compliance under various labour laws and guide and safeguard the interests of the company in a professional, transparent and lawful way in line with ISS values & code of conduct.

- To play a vital role in monitoring and controlling various budgeted targets/numbers and also to maximize results.

- To work for a team based culture in the organization and establish & institutionalize enabling structures internally towards the same.

- To remain customer focused and orient all employees/teams towards meeting or exceeding customers- expectations.

- To ensure that such CSR initiatives as approved are undertaken.

- To constantly work for high performance culture throughout the organization and build individuals and teams towards that.

- Handle escalations with respect to Govt. agencies like the ministries, Senior Labour & Police Officers, etc.

Key Result Areas:

- OPS (Employee Motivation Survey Results) & Customer satisfaction surveys - eNPS & cNPS scores

- Company performance - Quality, Cost, Productivity and Profitability

- Zero Man days loss due to employee shortages & IR issues

- Compliance to laws

- Talent acquisition - Mid and senior management

- Performance of Cross Functional Teams.

- Proactive Employee engagement initiatives

- Training man days

- Employee Turnover

- OD initiatives

Experience and Background

- Have 12-15+ years- experience in Human Resources domain with reasonable experience in handling large blue collared workforce. (Including at least 10 years in Department head or equivalent, preferably in the logistics, hospitality or outsourced services industry.

- Significant experience in supporting business is desirable, specifically in designing organization structures, productivity improvement and cost rationalization initiatives

- Exposure in handling trade unions and wage settlements

- Proven experience with merger and acquisitions and culture homogenization

- Proven track record in assembling and growing direct reports and teams.

Competencies :

- Requires outstanding interpersonal, coaching and listening skills with the ability to communicate within all levels of the organization.

- Expert knowledge of Central, State and local employment and wage laws and regulations.

- Technologically savvy and well-versed in talent analytics, with deep knowledge of the tools available to recruit and engage a large geographically spread workforce.

- Exhibits excellent public speaking and presentation skills.

- Proven ability to remain objective, discrete and exercise common sense at all times. Able to develop strong, trusting relationships within department and organization.

- Thrives in a dynamic environment and able to work on various projects simultaneously, requiring strong organizational and time management skills.

- High Energy and self-motivation & drive

- Emotional Balance