iSON Xperiences - Lead T24 Business Analyst

About the job

Company Description

iSON Xperiences Ltd is a leading global Customer Experience Management and Business Process Outsourcing company. We combine human efforts with technology to deliver exceptional customer service across various channels. With over 18,000 employees in 18 countries, we serve millions of customers worldwide in industries such as Telecom, BFSI, Energy & Utilities, Government, Media & Entertainment, Aviation, Retail, and E-commerce.

www.isonxperiences.com.

About this Job:

- Agile/Scrum experience and T24 . Experience owning a product backlog, sprint planning, prioritizing stories and driving iteration content;

- Good knowledge Jira, Confluence;

- Must have experience background from the T24 Business Analysts .

- Experience in T24 software change projects and varying project / program environments (waterfall, scrum/agile, etc.);

- Experience working with business requirements through to system level functional specifications.

- Well developed analytical and problem solving experience and ability to grasp new concepts, provide insights and solutions;

- High degree of accuracy and attention to detail /user story;

- Highly organized with ability to commit and priorities work duties and tasks;

- Proven communication and documentation/presentation skills;

- High degree of proving soft skills while working with both IT and business colleagues;

- Deep knowledge of MS Office products;

- Business Analysis certification (and/or relevant work experience)

- Years of Experiences : 3 - 8 yrs in T24 BA