Ishan Technologies - Product Manager - Contact Center Solutions

Job Title: Product Manager Hosted Contact Center Solution.

Job Summary:

- Product Manager HCC Services will lead the product definition, GTM strategy, Vendor partnerships development.

- He will decide the solution roadmap and product priorities based on market, customer requirements.

- He will be a team member working in collaboration with cross functional teams for services launch / rollout, customer onboarding for revenue growth of organisation.

Responsibilities:.

- Understand Market needs, market size ($), competitive landscape.

- Assesment of market share.

- Define Product and strategy alignment with business objectives.

- Develop product specifications and MRD (market requirement document) from requirements and user stories for each feature.

- Partner with key stakeholders to define the Go to Market strategy and roadmap for the product.

- Collaborate with Marketing for Marcom strategy, product marketing to drive the product launches and marketing events.

- Product Roadmap definition, features / functionality prioritisation.

- Product developmentwork with CFT for complete product capabilities & integrations (CRM, Billing, IT, Tools for monitoring etc).

- AOP Planning, Revenue definition, Sales targets/ Incentives, Commissions etc.

- Product performance and Revenue analysis.

- Meeting OEMs, large / key customers for opportunities closures.

- Define product priorities for the product features based on the area ofcustomer experience, performance, and operational support.

- Drive partnerships with vendors, partners and customer organisations as required.

- Drive buyin for the product vision from internal and external stake holders.

- Work with cross functional team to take product to market.

- Proactively work with Cross functional teams to identify and resolve potential challenges in the product readiness for launch.

- Create comprehensive product documentation.

- Build Business case for the Product with P&L.

- Trouble-shooting problems during the configuration or go-live stages of client implementations.

- Work with internal telecom and IT infrastructure teams for the implementation of the Contact center solutions developed.

Qualifications:.

- Bachelor's degree in Electronics and Telecommunications, Computer Science, Information Technology.

- MBA in Marketing.

- 5+ years of Product Management Experience.

- Proven experience of contact center and associated regulatory framework,.

- Experience in coordinating product development cycles and schedules.

- Experience of launching products to customers.

- Strong demonstrated experience in working with CFTs for launch of new products.

- Strong business acumen to analyse market intel and define product strategy.

- Passionate in Product Management.

- Knowledge of AWS cloud shall be preferred.

- Soft skills.

- Excellent Verbal, written and technical documentation skills.

- Excellent presentation Skill.