iServeU Technology - Product Manager - Onboarding

Product Manager - Onboarding

Job Position: Product Manager - Onboarding

Job Locations: Bhubaneswar and Mumbai

Compensation: Negotiable

Experience: 2+Years

Company Introduction:

iServeU is a BaaS (Banking as a Service) company offering Embedded Financial Infrastructure for "Banking, Issuance & Payment" as a service. We are the only full stack financial infrastructure company to be your one stop solution for providing innovative customer experience for payment acquiring, issuing, accounts, lending, withdrawal, deposit, remittance, insurance, customer KYC. We are the only switching infrastructure provider that is architected on latest technology stack and is fully micro-services enabled, distributed and cloud native, allowing fully elastic cloud deployment, thus reducing infra-costs significantly.

We operate from four locations across the country with our head office in Bhubaneswar, Odisha where we have more than 400 employees, out of which 350+ are software engineers.

iServeU has been awarded as Best Leading Fintech of the Year by Odisha Fintech Festival. We believe in overall development and empowerment of our employees. On a consistent basis to encourage our employees, iServeU keeps on organizing various sports events and cultural programs, enabling the employees to express their talents in special ways. Should you be interested in being a part of this great journey, we welcome you to experience it first-hand yourself.

JOB DESCRIPTION:

As a Product Manager - Onboarding at iServeU, you will play a crucial role in the development and enhancement of our Onboarding product. You will focus on ensuring a seamless and delightful onboarding experience for our customers. This role demands a strategic thinker with a deep understanding of the fintech industry, user experience, and a strong passion for creating innovative solutions. You will collaborate closely with cross-functional teams to drive product excellence, customer engagement, and growth.

Responsibilities:

- Define, create, and execute upon the strategy for onboarding and lead the team in designing and delivering industry-leading Onboarding journeys across File and API digital channels.

- Conduct market research and analysis to identify customer needs, industry trends, and competitive landscape related to merchant onboarding in the fintech sector.

- Collaborate with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements, prioritize features, and deliver high-quality solutions.

- Partner with Client Experience/UX team to incorporate discovery throughout the solution development cycle, including on-going customer testing.

- Define and prioritize merchant onboarding features and enhancements based on customer feedback, business objectives and market demands.

- Manage the end-to-end product development lifecycle, including gathering requirements, creating user stories, wireframing, prototyping, testing, and launching new features or enhancements.

- Work closely with engineering teams to ensure timely and successful delivery of product releases, and actively participating sprint planning, backlog grooming, and daily stand-ups.

- Monitor and analyze product performance metrics, user feedback, and market trends to identify areas for improvement and drive product optimization.

- Seek internal and external fintech / vendor partnerships to embed capabilities (e.g., chatbots, AI) to enhance solutions that provide a competitive edge and achieve better time-to-market.

- Stay up to date with industry advancements, emerging technologies and regulatory requirements in the fintech and merchant onboarding space.

- Demonstrate Leadership in Digital Transformation

Desired Qualifications/ knowledge:

- Prior experience in digital onboarding platforms, merchant self-onboarding mechanism and Onboarding API. This is mandatory requirement.

- Proven experience as a Product Manager in the fintech industry, specifically working on merchant onboarding or related processes.

- Strong understanding of fintech products, payment systems and merchant services, including onboarding, KYC/AML, and risk management.

- Demonstrated experience in product management, including developing product roadmaps, defining requirements, and successfully launching new features or products.

- Solid knowledge of Agile methodologies, with experience working in cross-functional Agile teams.

- Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product features.

- Strong communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization.

- Bachelor's degree in a related field (e.g., Finance, Business, or Computer Science). MBA or relevant advanced degree is a plus.

- Ability to draw wireframe using Adobe XD/Figma or similar tools is a must.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

- Familiarity with compliance and regulatory requirements in the fintech industry is a plus.