iServeU Technology - Product Manager - Merchant Acquiring - UPI/POS

Product Manager - Merchant Acquiring (UPI, POS)

Job Position: Product Manager - Merchant Acquiring (UPI, POS)

Job Locations: Bhubaneswar and Mumbai

Compensation: Negotiable

Experience: 2+ Years

Company Introduction:

iServeU is a BaaS (Banking as a Service) company offering Embedded Financial Infrastructure for "Banking, Issuance & Payment" as a service. We are the only full stack financial infrastructure company to be your one stop solution for providing innovative customer experience for payment acquiring, issuing, accounts, lending, withdrawal, deposit, remittance, insurance, customer KYC. We are the only switching infrastructure provider that is architected on latest technology stack and is fully micro-services enabled, distributed and cloud native, allowing fully elastic cloud deployment, thus reducing infra-costs significantly.

We operate from four locations across the country with our head office in Bhubaneswar, Odisha where we have more than 400 employees, out of which 350+ are software engineers.

iServeU has been awarded as Best Leading Fintech of the Year by Odisha Fintech Festival. We believe in overall development and empowerment of our employees. On a consistent basis to encourage our employees, iServeU keeps on organizing various sports events and cultural programs, enabling the employees to express their talents in special ways. Should you be interested in being a part of this great journey, we welcome you to experience it first-hand yourself.

JOB DESCRIPTION:

- Product Manager- Merchant Acquiring (UPI, POS) will be someone who has technical depth, who can navigate complex product workflows, and understand the core components we need to build in reaching our next product milestones.

- We are seeking an experienced Product Manager who will play a key role in successfully implementing iServeU's merchant acquiring strategy by supporting the end-to-end product management life cycle. The right candidate will be a subject matter expert and passionate advocate for payments digitization and for driving merchant acceptance of digital payments products with a strong and differentiated customer value proposition.

Responsibilities:

- Lead the end-to end merchant acquiring product lifecycle management.

- Build products: Collaborate with engineering team to build UPI and POS acquiring products that customers love. Produce high-quality product specifications and effectively prioritize and manage the scope of each product launch to deliver products and features on time.

- Launch products: Draft and execute a go-to-market plan in conjunction with Product Marketing. Be the internal and external authority and advocate for your given area of focus.

- Understand the market landscape, show curiosity by seeking out market and customer insights, and seek to translate these into product opportunities.

- Develop Cost-Volume-Profit (CVP) based solutions to support the launch and growth of the merchant acquiring business.

- Deliver innovative ideas to leverage the iServeU's merchant acquiring platform and add value-based solutions to the payments business.

- Perform analysis and provide data-informed input into the product road map, develop product features, write clear, concise and comprehensive functional requirements, and coordinate project management and implementation activities.

- Conduct data analysis and modelling to support informed recommendations for product pricing.

- Collaborate effectively across functions, including Technology, Operations, Marketing, and Sales, to deliver integrated strategies for target customers.

- Build and maintain strong relationships with merchant acquiring and other key business relationships to achieve key milestones.

- Cultivate a seamless customer experience by ensuring the smooth functioning of automated and manual processes.

- Define and scope new product ideas leveraging internal technology and external vendor solutions

- Keep management well-informed of project progress, issues, risks, and product performance.

- Manage internal compliance and reporting requirements as required.

- Consistently drive projects and initiatives to completion and towards achieving key performance indicators and targets.

Desired Qualifications/ knowledge:

- Bachelor's degree in a related field (e.g., Finance, Business, or Computer Science). MBA or relevant advanced degree is a plus.

- Deep understanding as a product person in Payment Regulatory Norms, Payment flows of UPI, Cards, Wallets and Net Banking, POS payment collections, dynamic QR collections, card based payment collections and overall payment ecosystem. (This skillset is Mandatory)

- Solid knowledge of agile methodologies, with experience working in cross-functional Agile teams.

- Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product features.

- Strong communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization.

- Proven track record of delivering high-quality products on time and within budget.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

- Familiarity with compliance and regulatory requirements in the fintech industry is a plus.

- Prior experience in merchant acquiring systems, API integrations, or payment gateways is highly desirable.

- Solid technical background with understanding and/or hands-on experience in software development and web technologies