iServeU Technology - Product Manager - Fraud Management

Job Position: Product Manager - Fraud Management

Job Locations: Bhubaneswar and Mumbai

Compensation: Negotiable

Experience: 2+ Years

Company Introduction:

iServeU is a BaaS (Banking as a Service) company offering Embedded Financial Infrastructure for "Banking, Issuance & Payment" as a service. We are the only full stack financial infrastructure company to be your one stop solution for providing innovative customer experience for payment acquiring, issuing, accounts, lending, withdrawal, deposit, remittance, insurance, customer KYC. We are the only switching infrastructure provider that is architected on latest technology stack and is fully micro-services enabled, distributed and cloud native, allowing fully elastic cloud deployment, thus reducing infra-costs significantly.

We operate from four locations across the country with our head office in Bhubaneswar, Odisha where we have more than 400 employees, out of which 350+ are software engineers.

iServeU has been awarded as Best Leading Fintech of the Year by Odisha Fintech Festival. We believe in overall development and empowerment of our employees. On a consistent basis to encourage our employees, iServeU keeps on organizing various sports events and cultural programs, enabling the employees to express their talents in special ways. Should you be interested in being a part of this great journey, we welcome you to experience it first-hand yourself.

JOB DESCRIPTION:

Product Manager- Fraud Management role involves balancing the need for digitalization and an exceptional customer experience with the imperative of security in combating fraud. You will translate the requests of various departments into tangible improvements for our customers, demonstrating a passion for reliable solutions. In a fast-paced environment, you will take the initiative, think critically, and engage with internal and external stakeholders.

Responsibilities:

- Create product roadmaps to identify emerging fraud trends, develop, and improve fraud strategies.

- Lead and recommend process/logic change to drive efficiency and enhance customer experience.

- Focus on the development of tactical and strategic solutions with high visibility for key stakeholders.

- Periodic review and development of MIS reports, dashboards, and communication of fraud results internally and to the business using advanced visualization techniques.

- Integrations with vendors and designing new fraud detection methods and tools Monitoring the data from the platform and payment systems to build a robust fraud detection and prevention system

- Work with various stakeholders during strategy development and conversion efforts to identify and fulfil data/analytical needs; develop a comprehensive transition plan.

- Provide actionable insights to the stakeholders by leveraging data analytics.

- Responsible for innovative feature conceptualization, designing wireframes/prototypes and documenting PRDs to enhance product usability.

Desired Qualifications/knowledge:

- Bachelor's degree in a related field (e.g., Finance, Statistics, Economics or Mathematics). MBA or relevant advanced degree is a plus.

- Should have at least 5+ years of experience as a product manager in Fraud Risk Monitoring and Management solution (FRM) in banking and payment industries.

- Demonstrated experience in product management, developing product roadmaps delivering fraud prevention strategies from end to end with strong knowledge of relevant fraud typologies.

- Solid knowledge of agile methodologies, with experience working in cross-functional Agile teams.

- Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product features.

- Strong communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

- Familiarity with compliance and regulatory requirements in the fintech industry is required.

- The successful candidate will have demonstrable analytic, problem-solving, and leadership skills, and has the ability to deliver projects in a fast-paced environment.

- Strong knowledge and experience in payments and AI-based FRM system in the financial domain.

- Excellent stakeholder management skills, including the ability to engage and collaborate with diverse (senior) stakeholders