iServeU Technology - Product Manager - Credit Card Issuance

Product Manager - Card Issuance (Credit)

Job Position: Product Manager - Card Issuance (Credit)

Job Locations: Bhubaneswar and Mumbai

Compensation: Negotiable

Experience: 2+ Years

Company Introduction:

iServeU is a BaaS (Banking as a Service) company offering Embedded Financial Infrastructure for "Banking, Issuance & Payment" as a service. We are the only full stack financial infrastructure company to be your one stop solution for providing innovative customer experience for payment acquiring, issuing, accounts, lending, withdrawal, deposit, remittance, insurance, customer KYC. We are the only switching infrastructure provider that is architected on latest technology stack and is fully micro-services enabled, distributed and cloud native, allowing fully elastic cloud deployment, thus reducing infra-costs significantly.

We operate from four locations across the country with our head office in Bhubaneswar, Odisha where we have more than 400 employees, out of which 350+ are software engineers.

iServeU has been awarded as Best Leading Fintech of the Year by Odisha Fintech Festival. We believe in overall development and empowerment of our employees. On a consistent basis to encourage our employees, iServeU keeps on organizing various sports events and cultural programs, enabling the employees to express their talents in special ways. Should you be interested in being a part of this great journey, we welcome you to experience it first-hand yourself.

JOB DESCRIPTION:

As a Product Manager for Card Issuance (Credit) in iServeU, you will be responsible for the end-to-end management of credit card issuance products and services. You will collaborate with cross-functional teams, including engineering, design, marketing, and compliance, to define and execute the product roadmap, ensuring that our card issuance offerings meet the needs of our customers and are in compliance with relevant regulations.

Responsibilities:

- Research and analyse customer, market, and competition trends and develop and maintain a clear product strategy and vision for credit card issuance, aligning it with the company's overall goals and objectives.

- Create and maintain a detailed product roadmap, prioritizing features and enhancements based on inputs from stakeholders, market analysis, industry insights, client requirement and business goals.

- Work closely with engineering, design, compliance, and marketing teams for enhancement or up gradation of existing credit card issuance product or development of new product which is intuitive and user-friendly. Perform necessary testing and provide required signoffs.

- Prepare and manage regular updates of product catalogues and manuals.

- Responsible for setting up of the standard processes, updating policies, adhering to regulatory and bank compliances for credit cards

- Define product requirements, user stories, and specifications. Oversee the development process, ensuring that products are delivered on time.

- Regularly conduct data and market study providing effective analysis & suggestions for product improvement. Also, responsible for closely tracking, monitoring, analysing operations for product optimization.

- Strict compliance with Bank standards, like AML, internal and external control, compliance, and any other related requirements

- Closely work with product head to drive overall product and business strategy and align internally with cross functional teams in the credit card eco system like portfolio, technology, operations, risk, compliance, and many other functions.

- Identify and mitigate potential risks associated with card issuance, including fraud and security concerns.

Desired Qualifications/ knowledge:

- Bachelor's degree in a related field (e.g., Finance, Business, or Computer Science). MBA or relevant advanced degree is a plus.

- Significant experience in project management of which at least 2+ years were spent in managing implementation of credit card programs for issuers with organizations such as TSYS, Fiserv (VisionPLUS), FIS, ACI Worldwide etc.

- Proven experience as a Product Manager in the Fintech industry, with a focus on credit card issuance or related financial products.

- Should have worked in modern credit card platforms and issuance systems.

- Should have knowledge in PCI-DSS frameworks, Card data protection.

- Must have knowledge in issuance, compliance, privacy, data security and program management to certified modern issuance platforms.

- Strong understanding of financial regulations, compliance, and risk management.

- Deep technical understanding of Credit Card Processing systems

- Deep business understanding of Credit Card Programs

- Detailed implementation familiarity on subjects such as credit card issuance, card processors, card networks, card vendors, Fraud and Risk, origination & decisioning, operations, support and collections

- Proven ability to develop effective, cross-organization relationships, collaborating and communicating across business and technology stakeholders

- Technical knowledge and familiarity with respect to system integration and app development

- Experience in planning and coordinating migration of existing portfolios from other vendors

- Advanced expertise with project management tools and excel

- Advanced expertise in project management methodologies - agile / lean / scrum