iServeU Technology - Implementation Manager

Job Description: Implementation Manager

Required Experience - 2 - 10 years

About Company -

iServeU is a SaaS company offering Embedded Financial Infrastructure for "Banking, Issuance & Payment" as a service.

We are the only full stack financial infrastructure company to be your one stop solution for providing innovative customer experience for payment acquiring, issuing, accounts, lending, withdrawal, deposit, remittance, insurance, customer KYC. We are the only switching infrastructure provider that is architected on latest technology stack and is fully micro-services enabled, distributed and cloud native, allowing fully elastic cloud deployment, thus reducing infra-costs significantly.

We operate from four locations across the country with our head office in Bhubaneswar, Odisha where we have more than 400 employees, out of which 350+ are software engineers.

iServeU has been awarded as Best Leading Fintech of the Year by Odisha Fintech Festival. We believe in overall development and empowerment of our employees. On a consistent basis to encourage our employees, iServeU keeps on organizing various sports events and cultural programs, enabling the employees to express their talents in special ways.

Should you be interested in being a part of this great journey, we welcome you to experience it first-hand yourself.

Roles & Responsibilities:

- You support the Sales Team in pre-sales activities by explaining our Products to C-Levels (CPO, CTO, ...) and understand their requirements

- You provide advice to our Partners on the different integration options and define the integration architecture for the partnership

- By being a technical expert, you define for and with our partners how the iServeU API/SDK are integrated into their processes

- You'll participate in contract negotiations to ensure both parties agree to reasonable terms when it comes to project deadlines and actual services provided.

- After a project begins but before implementation actually starts, you are responsible for assessing the client's exact needs and creating a plan to meet those needs

- You are expected to work closely with internal stakeholders like product managers, project managers etc in communicating implementation needs and are responsible for managing any conflicts that may arise during this phase.

- Based on feedback provided by Partners you engage with internal Product Teams to further improve iServeU offerings.

Requirements :

- An engineering degree preferably in IT / Computer Science background with 5-15 years of relevant experience working as IT project manager or Customer Success Manager in IT companies/ start-ups

- Sound knowledge of APIs, analyzing technical documentation, understanding system architectures is needed

- Good understanding about payments & banking products as well as the financial services industry is a big plus

- Strong verbal and written communication skills with confidence to work with CXOs/Heads of big clients

- Experience in working with databases (Cockroach DB / BigQuery, etc), logs, and technical processes is a plus.

Benefits :

- Employee Health Insurance

- Competitive Salaries

- Flexible Working hour

- Guest house facility

- Fooding Facility

- Well facilitated Cafeteria

- Favorable Work Environment

- Sports Events

- Equal Opportunity

- Transparent Evaluation

- Ongoing training and educational opportunities

- Career development, product and industry trainings