IRIS Business Services - Manager - Customer Success - Indirect/Goods & Services Tax

Position Overview:

- We are seeking an experienced and motivated Manager to manage a team of professionals responsible for handling GST-related clients.

- The ideal candidate will have a strong background in indirect taxation, with extensive knowledge of Goods and Services Tax (GST) laws, compliance, and advisory services.

- This role will involve overseeing client relationships, leading a team, and ensuring timely and accurate service delivery for all GST-related matters.

Key Responsibilities:

Team Leadership:

- Lead and mentor a team of GST professionals, ensuring high standards of performance, productivity, and client service.

- Conduct regular team meetings to track progress, provide updates on industry developments, and address any challenges.

- Train team members on new GST-related updates, tools, and technologies to enhance their technical expertise.

- Foster a collaborative and motivating environment that encourages professional growth and knowledge-sharing within the team.

Compliance & Risk Management:

- Ensure all GST compliance and reporting requirements are met within statutory deadlines.

- Identify and mitigate any potential risks associated with GST compliance for clients.

- Keep abreast of the latest developments in GST regulations, laws, and policy changes.

Process Improvement:

- Review current GST processes and identify opportunities for optimization and automation.

- Implement best practices and new tools for efficient GST compliance and client service delivery.

- Develop and standardize internal procedures to ensure smooth operations and adherence to deadlines.

Client Communication & Reporting:

- Prepare periodic reports and presentations for senior management and clients.

- Ensure clients are regularly updated on any changes to GST laws or procedural changes.

- Build and maintain long-term client relationships to ensure customer satisfaction and retention.

Qualifications & Skills:

Education:

- CA, CMA, or equivalent qualification with a focus on indirect taxation (preferable).

- Alternatively, a Masters in Taxation or Finance with relevant experience in GST.

Experience:

- Minimum 5 years of experience in indirect taxation, with at least 2 years in a leadership or supervisory role.

Technical Skills:

- Strong knowledge of GST laws, compliance requirements, and regulations.

- Familiarity with GST-related software and ERP systems.

- Advanced Excel and MS Office skills.

Leadership Skills:

- Ability to lead and manage a team effectively, ensuring clear communication and goal alignment.

- Strong decision-making, problem-solving, and conflict resolution skills.

Personal Attributes:

- Excellent verbal and written communication skills.

- Attention to detail with the ability to work under pressure and meet deadlines.

- Strong client-facing skills with the ability to build and maintain relationships.

- Proactive, adaptable, and able to manage multiple priorities simultaneously.

Desirable:

- Experience in handling large clients with complex GST needs.

- Knowledge of automation tools or software related to tax compliance.