iOPEX - Manager - Service Delivery

Designation - Service Delivery Manager

Grade - J7

Location - Chennai (Ambit IT Park)

Shift - 24/7 support

Job Brief :

1. Service delivery manager for Network / Network security domain, Techno-managerial with experience handling enterprise networks. Should be CCNA, CCNP or JNCIA is desired.

2. Minimum 3 years of Experience in handling the service delivery teams with overall 10 years of experience in enterprise operations.

3. Experience handling 20+ team members able to work under pressure

4. Should be a experienced presenting Business reviews ensure Timely delivery.

Competencies For The Job:

1. Manage team efficiently & independently.

2. Effective reporting for weekly & monthly business reviews.

3. Control Attrition, mentoring & coaching team members.

4. Ensure customer satisfaction at all level.

5. Delivering the projects & its components with strict adherence of SLA / Timeline.

6. PMP Certified is mandatory