Intugine Technologies - Key Account Manager - IIM/ISB/MDI/FMS

Position:

- We are seeking a versatile professional with a blend of client management and customer success skills.

- You will be responsible for managing key client accounts, fostering long-term relationships, ensuring customer satisfaction, and driving the successful implementation of our solutions.

Responsibilities:

- Serve as the primary point of contact for key clients, building and maintaining long-term relationships.

- Oversee both strategic account management and customer success initiatives to ensure seamless integration.

- Monitor client projects through regular meetings, provide updates to senior management, and ensure timely deliveries.

- Prepare and negotiate proposals, including pricing models tailored to client needs, and

manage account goals.

- Train clients on existing products and services while ensuring smooth implementation and

usage.

- Collaborate with internal teams, including product and engineering, to provide feedback and suggest product improvements.

- Handle client queries and complaints, providing innovative solutions to meet their needs in a timely manner.

- Develop processes for continuous improvement in client service and project execution.

- Identify and mitigate at-risk accounts to reduce churn and improve overall customer satisfaction.

- Coach and manage a team of customer success executives and operations executives, ensuring alignment with client needs.

- Set up and monitor KPIs to measure success and ensure 100% client requirement conformance.

- Travel to client locations when necessary to understand their needs, provide training, and build stronger relationships.

Requirements:

- 1-2 years of experience in client-facing roles such as account management, customer success, or business operations.

- Experience in B2B SaaS operations preferred, with at least 1 year of management experience.

- Bachelor's/Master's degree from a Tier-1 Institute; MBA preferred.

- Excellent communication and presentation skills for engaging with senior executives and clients.

- A deep understanding of technology-based products and the ability to explain them simply to clients.

- Strong analytical and problem-solving skills, with the ability to juggle multiple tasks and projects.

- Experience in implementing systems and processes for continuous client service improvement.

- Knowledge of supply chain management (SCM) is a plus.

- Ability to work autonomously, take initiative, and be highly organized.

- Creative thinking and a proactive approach to introducing new concepts and innovations