Intugine Technologies - Customer Success Manager

- The Associate Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility.

- As well as overseeing all operational areas of the business, the role is central in supporting business growth.

- He/she interfaces directly with both customers and providers.

Responsibilities :

- End to End implementation of Intugine's solution at mid-market customers, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training.

- Travel to client locations to understand their needs, train them about Intugine's solutions and build relationships with them.

- Design and set up processes and work on continuous improvement of the set processes

- Collaborate with the technical team to set up or configure Intugine's software platform as per clients' requirements and troubleshoot technical issues raised by them.

- Set and monitor KPIs to access projects.

- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.

- Research and analyze Intugine's new products and design a process for their implementation.

Requirements:

- 3-4 years of experience in product implementation

- B2B Saas implementation experience preferred

- You must be able to see the big picture as well as the finer details, as your work is across the spectrum.

- You will deal in small daily matters, as well as larger aims and setting goals.

- A systematic organized approach to work is vital.

- Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential.

- An understanding of customer/client requirements is a must.

- Soft skills, including effective time management, prioritizing and delegation, is a must.

- Knowledge in SCM is a plus.

- Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous.

- Desire to assume responsibility and work autonomously.

- Highly organized and able to juggle numerous tasks.

- Good written and spoken English (being a native speaker will be a plus)