Intugine Technologies - Associate - Customer Success

- The Associate - Customer Success plays a pivotal role in the business and carries a high level of responsibility.

- As well as overseeing all operational areas of the business, the role is central in supporting business growth.

- He/she interacts directly with customers, internal stakeholders and providers.

Responsibilities:

- Ensuring execution of Operational Processes to allow the business to efficiently operate and grow

- Ability to follow-up & coordinate with multiple internal stakeholders.

- Following up clear metrics for performance measurement & turnaround times for each of the key processes.

- Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them.

- Manage customer worklist's so customer requests are implemented as pace, ultimately improving customer service standards.

- Design and set up processes and work on continuous improvement of the set processes

- Collaborate with the technical team to set up or configure Intugine's software platform as per clients' requirements and troubleshoot technical issues raised by them.

- Set and monitor KPIs on implemented projects.

- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.

- Research and analyze Intugine's new products and design a process for their implementation.

Requirements :

- Any prior experience of operations/customer success would be preferred

- You must be able to see the big picture as well as the finer details, as your work is across the spectrum.

- You will deal in small daily matters, as well as larger aims and setting goals.

- A systematic organized approach to work is vital.

- Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential.

- An understanding of customer/client requirements is a must.

- Soft skills, including effective time management, prioritizing and delegation, is a must.

- You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice.

- Knowledge in SCM is a plus.

- Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous.

- Desire to assume responsibility and work autonomously.

- Highly organized and able to juggle numerous tasks.

- Good written and spoken English (being a native speaker will be a plus)