Interview Kickstart - Program Advisor/Inside Sales Associate - US Market - EdTech

Work Timings : PST Timezone ( US Timing )

We are looking for motivated and well-spoken Program advisors to join our sales team. The Program advisors will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

To be successful as a Program advisor you should be able to build instant rapport and achieve customer satisfaction. A top Program advisor should also be very competitive and a good listener.

Program Advisor Responsibilities:

- Communicating with customers, making outbound calls to potential customers, and following up on leads.

- Understanding customers' needs and identifying sales opportunities.

- Answering potential customers' questions and sending additional information per email

- Keeping up with product and service information and updates.

- Creating and maintaining the status of current and potential customers in CRM.

- Explaining and demonstrating features of products and services.

- Staying informed about competing products and services

- Upselling products and services.

- Researching and qualifying new leads.

- Closing sales and achieving sales targets.

Program Advisor Requirements:

- BE (Preferably Computer science), MCA preferred.

- 2 - 4 Years of previous experience in an inside sales position.

- Should have worked in rotational shifts.

- Proficiency in CRM software such as Freshsales/Salesforce.

- Excellent communication skills, both verbal and written.

- Good organizational skills and the ability to multitask.

- Excellent phone and cold calling skills.

- Exceptional customer service skills.

- Strong listening and sales skills.

- Ability to achieve targets.