Internet Moguls - Social Media Manager

Job Description:

- The position will be responsible for developing the plan and parameters for the corporate social media strategy, determine objectives, establishment of goals, etc.

- Implementation and managing social media campaigns using social network analytical tools

Deliverables:

- Response management on social media and other consumer forums.

- End-to-end Complaint resolution and close-looping with the customers

- Ensuring that the responses on social media are in sync with the brand values and ethos, and ensure that the brand image is positive

- Highlighting process gaps to the process owners and driving them to closure

- Continuously evaluating tools and systems for effective web crawling

- Interactions with bloggers, influential people on Twitter, high social profile customers and ensuring experience is seamless; and trying to convert them to brand ambassadors.

- To maintain and nourish client brand image on social media

For further details please visit our website www.internetmoguls.com