Insurance Process Manager

Key Responsibilities:

1. Leadership and Management:

- Lead the insurance process profile from the sales side, ensuring alignment with business goals.

- Provide leadership at the medium level, handling the end-to-end insurance process.

2. Product Line Management:

- Oversee the design of policy issuance processes for Motor, Health, and Commercial lines.

- Ensure the smooth distribution process and manage all allied activities related to product lines.

3. Process Design and Implementation:

- Design and implement new processes in coordination with other departments.

- Finalize new processes by collaborating with various stakeholders.

4. Coordination and Training:

- Coordinate with other departments for the finalization of new processes.

- Develop and conduct training programs to ensure all relevant personnel are knowledgeable about new processes and best practices.

- Ensure continuous training and development to keep the team updated on process improvements and industry standards.

5. Continuous Improvement:

- Periodically review processes to identify areas of improvement.

- Simplify overall processes and practices for increased efficiency.

6. Benchmarking and Competitor Analysis:

- Perform cross-comparisons of processes with competitors.

- Identify industry best practices and implement them within the organization.

7. Innovation and Automation:

- Propose innovative ideas and automation solutions to enhance process efficiency.

- Initiate and manage automation requests if development is required.

8. Stakeholder Engagement:

- Initiate discussions with stakeholders to finalize processes.

- Ensure clear communication and coordination among all involved parties.

9. Performance Metrics:

- Monitor and report on key performance indicators (KPIs) related to process efficiency and effectiveness.

- Ensure processes contribute to the top-line and bottom-line objectives of the company.

Qualifications:

- Master degree in Business Administration, Insurance, or a related field. A Master's degree is preferred.

- Minimum of 6 years of experience in insurance process management or a similar role.

- Strong understanding of Motor, Health, and Commercial insurance products.

- Proven experience in process design, implementation, and continuous improvement.

- Excellent leadership and team management skills.

- Strong analytical and problem-solving abilities.

- Excellent communication and stakeholder management skills.

- Proficiency in process automation tools and techniques.

Personal Attributes:

- Highly organized with an ability to manage multiple priorities.

- Strong attention to detail.

- Proactive and innovative mindset.

- Ability to work effectively in a fast-paced and dynamic environment.