Instamojo.com - Seller Support

Roles & responsibilities:

- Handle customer queries coming in via email and phone calls.

- Probe & understand the queries and provide necessary & telecast information/resolution to the customers.

- Ensure customer queries are resolved in the best way possible.

- Make calls to the customers when necessary & follow up with all concerned for closure of issue within SLA.

- Solve complex seller support issues and share best practises.

- Set the structure for building a strong Seller Support Team as per company's strategy and goals.

- Design & publish reports and Analysis.

Skills & Qualifications:

- Excellent communication skills both written and spoken

- Good listening Skills & excellent Problem solving skills.

- Demonstrated passion for delivering a positive Customer experience, and maintain composure in difficult situations.

- Ability to effectively and efficiently complete difficult goals or assignments.

- Can adapt well to changing circumstances, direction, and strategy.

- The ideal candidate will have a strong background in customer service team management and supervision, ideally in a similar environment.

- Analytical approach to initiate process correction and formulate new processes to enhance customer experience.

About Us:

Instamojo is a tech startup based out of Bangalore, that helps individuals and small businesses collect payments on the web/mobile with no or minimal technical integration, super-easy on-boarding process, a beautiful and intuitive UI/UX and in built e-commerce tools.

Backed by an amazing bunch of investors like Kalaari Capital, Blume Ventures, 500Startups, Rajan Anandan & more, Instamojo solves a real world problem using a clear revenue model. This has led to a successful hockey-stick growth in the past 18-months. We are looking for talented folks to join in this mission.