Innover Digital - Client Success Manager

Senior Client Success Manager

We are an Atlanta based digital transformation company. We are dynamic, fast growing, and fun! If you are looking to work for a firm where your impact is visibly not only to you but also in firm's growth, join us!

As a Digital Company, Innover focuses on 5 Service Areas - Business Consulting Services, Digital Experience, Data Engineering, Advanced Analytics and Product/Software Engineering. Apart from these studios, Innover Labs focuses on investing in latest and emerging technologies like Blockchain, Internet of Things and AR/VR and their application to practical business problems.

We are actively seeking a passionate and enthusiastic Customer Success Manager (CSM) to join our growing team. The CSM will be responsible for all aspects of Customer Relationship Management - relationship management, opportunity identification and pursuit, client/prospect research & analysis and fine tuning of Innover's value proposition to the client/prospect. Given majority of our clients are based out of USA, the CSM works closely with US based Customer facing CSMs making a Two-In-A-Box model for client satisfaction and growth.

Key responsibilities include :

- Client/Prospect business research and shaping Innover's value proposition to align to client/prospects priorities.

- Work with onsite CSM team (in a Two-In-A-Box model) in pursuing business growth opportunities, proposal writing and presentation and execution ownership.

- Drive/Coordinate business growth opportunity lifecycle - solutioning, proposal response, commercials proposition, contracting and execution.

- Own a growth target for a set of clients/prospects and work towards achievement of these growth objectives.

- Develop account based marketing strategy and collaborate with marketing team for it execution and aligning to Innover's growth objectives

- Providing consistent, concise, accurate internal and external communications

- Effectively communicate and present Innover's product solution and value proposition to customers/prospects

- Working collaboratively in a team environment and independently

- Continue to invest time and effort in understanding Innover's evolving capabilities and their application to client context

Qualifications :

- 4+ years of relevant work experience around digital technologies and its practical application to the real-world business problems

- Must possess excellent communication skills

- Must have strong inner drive and self-discipline.

- Ability to research and stay relevant to evolving digital technologies.