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Job Code
1530210
Operations manager responsibilities:.
- Oversee performance and governance of the Statement of Work (SOW) and ensure adherence to Service Level Agreements (SLAs).
- Manage day-to-day operations in collaboration with project managers, resolving service delivery issues and implementing preventive measures.
- Handle transition management during setup or expansion phases.
- Provide people management, mentorship, and career development to managers and agents/raters, ensuring low attrition and high engagement.
- Drive continuous improvement and productivity across teams.
- Collaborate with training and quality managers to align initiatives with project delivery.
- Identify, flag, and escalate business risks while aligning with Innodata's strategic objectives.
Required Key Skills:
- Dynamic leader with 3+ years of experience in operations and people management.
- Skilled in managing large, diverse teams across multiple sites.
- Thrives in fast-paced environments, adapting to rapid change and ambiguity.
- Strong analytical and problem-solving abilities with a strategic mindset.
- Experienced in leading leaders and fostering team development.
- Passionate about enhancing client experiences and delivering exceptional support.
- Excited to optimize business operations, tackle complex challenges, and drive efficiency.
What We Offer:.
- Work-Life Balance: Prioritizing well-being and a healthy work environment.
- Flexible Working Arrangements: hybrid and adaptable work options.
- Skill Development: Opportunities for continuous learning and growth.
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10
JOB VIEWS
11
APPLICATIONS
0
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
BPO
Job Code
1530210
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