Innodata - Operations Manager

Operations manager responsibilities:.

- Oversee performance and governance of the Statement of Work (SOW) and ensure adherence to Service Level Agreements (SLAs).

- Manage day-to-day operations in collaboration with project managers, resolving service delivery issues and implementing preventive measures.

- Handle transition management during setup or expansion phases.

- Provide people management, mentorship, and career development to managers and agents/raters, ensuring low attrition and high engagement.

- Drive continuous improvement and productivity across teams.

- Collaborate with training and quality managers to align initiatives with project delivery.

- Identify, flag, and escalate business risks while aligning with Innodata's strategic objectives.

Required Key Skills:

- Dynamic leader with 3+ years of experience in operations and people management.

- Skilled in managing large, diverse teams across multiple sites.

- Thrives in fast-paced environments, adapting to rapid change and ambiguity.

- Strong analytical and problem-solving abilities with a strategic mindset.

- Experienced in leading leaders and fostering team development.

- Passionate about enhancing client experiences and delivering exceptional support.

- Excited to optimize business operations, tackle complex challenges, and drive efficiency.

What We Offer:.

- Work-Life Balance: Prioritizing well-being and a healthy work environment.

- Flexible Working Arrangements: hybrid and adaptable work options.

- Skill Development: Opportunities for continuous learning and growth.