Ingersoll Rand - Customer Account Specialist - Order Management

Ingersoll Rand (NYSE:IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands- including Club Car-, Ingersoll Rand-, Thermo King- and Trane- work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a $14 billion global business committed to a world of sustainable progress and enduring results.

Designation: Customer Account Specialist

Work Location:- Ahmedabad(Naroda)

Job Summary:

- Responsible to co-ordinate from order from booking to shipment.

- Responsible to co-ordinate and work with a virtual oversea team.

- Co-ordination with production planner and operations for timely readiness of order w.r.t customer requirement

- Co-ordination with Engineering for design issue.

- Co-ordination with shipping team to ensure shipment to customer.

- Responsible to co-ordinate with customer/ distributor for issue resolution on delivery

- Responsible to forecast revenue w.r.t to backlog in system

- Responsible to co-ordinate with sales team for resolving issues relates to order entry, scope of change.

- Responsible to co-ordinate with customer for timely shipment of order.

- Responsible to follow global guidelines and standard work of order management

Qualifications: Bachelor Of Engineering

Key Competencies:

- MS Office ( Excel, Word & Powerpoint )

- Knowledge of Oracle R12 ERP software

- Understanding of Purchase order, Shipping documents, INCO terms, freight terms

- Understanding on Export / import transactions.

- Understanding of Invoices & commercial transactions.

- Basic understanding of business

Job Requirement

1. Candidate should have 10+ years of experience in handling order management(from entry to exit), Customer interactions etc.

Zepheny