Ingersoll Rand - Change Agent - Operational Excellence

Ingersoll Rand (NYSE:IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands- including Club Car, Ingersoll Rand, Thermo King and Trane- work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a $14 billion global business committed to a world of sustainable progress and enduring results

JOB Description:

Scope :

The incumbent will take an important role to drive the lean transformation in the commercial functions (Direct Sales, Distribution Sales, Services Sales and Service Operations). He/she will implement and support lean transformation together with the Operational Excellence Leader EMEIA.

Job Summary:

- The role will support the commercial team, under the direction of the Operational Excellence Leader, this position is responsible for supporting the Lean transformation and daily management initiatives by ensuring strategies are implemented and principles practices and tools are incorporated in the culture and processes under transformation.

- This position implements and supports actions that bring improvements which may include, but are not limited to customer value proposition, quality, delivery, cycle, growth, margin expansion and inventory.

Responsibilities:

- To support leadership in implementing lean transformation and daily management including:

- Implementing tactical strategies to achieve the desired vision

- Executing against long and short-term objectives to support the transformation goals

- Working with necessary site personnel to identify, address, and eliminate process related obstacles

- Assisting in the change of systems/processes as required in support of the Lean initiatives

- Utilize value stream mapping techniques to design optimal information, material, and production flow methods

- To act as a change agent to bring about improvements in the commercial processes through the active support, participation and leadership of Rapid Improvement Events; includes:

- Owning pre and post standard work

- Participating in, co-facilitating or facilitating projects, events and - just do-its

- Participating in gemba walks and coaching employees on continuous improvement, standard work development/modification/adherence, flow, and problem solving abnormalities causing misses

- Providing necessary training specific to Lean Transformation tools and methodology (under the guidance of the Operational Excellence Leader)

- Helping update and maintain visual performance tools, including mission control and MDI boards

- Following up on action plans

- Assisting all teams as needed to ensure improvements are made and sustained

Executing key activities as part of Lean Transformation and daily management including tasks such as

- Conducting value stream analyses

- Conducting cycle time analyses, time studies and improvements

- Creating and implementing standard work, and teaching/coaching leaders to do the same

- Implementing / coaching the use of MDI boards and other visual management tools

- Assisting operations in problem solving issues

- Resolving issues after Rapid Improvement events to achieve desired state

To support the launch of all activities needed to incorporate Lean Transformation and daily management into the Lean culture; includes:

- Assisting in identifying on-going training needs

- Supporting communication of the direction of Lean Transformation and daily management initiatives to employees

- Utilizing the IR change management model, drive the lean culture transformation

- Ensure high levels of engagement for RIEs

- Drive OpEx culture change through coaching of employees and leaders to drive lean behaviors, and follow the principles and practices of OpEx

Skills / Experience:

- Must possess strong written and oral communication and presentation skills with the ability to speak and communicate effectively with various audiences at the site level.

- Must be fluent in English orally and in writing (additional German and/or Dutch are an advantage)

- Ability to effectively facilitate a group's activities and discussions using a defined process.

- Ability to read, analyze and interpret general business periodicals, professional journals and procedures.

- Ability to write reports, general business correspondence, and procedure manuals.

- Ability to create standard work documents, operational procedures and visual work aids.

- Ability to effectively present information and respond to questions from associates, supervisors and leaders at the site level.

- Experience with lean tools and/or process optimization are an advantage.

Key Competencies:

- Must be viewed credibly as either an informal leader or a positive influencer of change

- Must be a self-motivated learner

- Must possess a strong work ethic

- Ability to mentor team members and facilitate change from a position of influencer

- Ability to energize and motivate teams

- Ability to recognize conflict and take appropriate action within scope of the role

Location and Travel:

Permanent work location is Gurgaon