Infrastructure Service Delivery Manager - Tools & Automation

We have an opportunity for Infrastructure Service Delivery Manager - Tools and Automation for Mumbai/Pune/Bangalore location.

- Leads Delivery within operations for the account and ensuring firm working relation with ODMs, Lead ODM & SDM, other regional/global stakeholders who takes accountability for the overall contractual compliance for all services and projects

- Weekly/Monthly/Periodically meetings with stakeholders on service reviews

- Escalation point of contact for all stakeholders

- Ensuring all functions and teams within the tools organizations delivers the services according to SLA while in parallel managing the delivery of non-standard / account specific services

- Proactive feedback on delivery issues and wherever applicable escalating to appropriate escalation channels across the orgnization

- Continue to focus on service initiatives and service improvement plans (as applicable) to improve service quality and implement cost reductions

- To promote new service propositions to improve or extend the services to the accounts and to increase the footprints within the regions

- Responsible for right forecasting for all tools across the region/regions

- Responsible for ensuing the invoicing and billing to regions/accounting

- Roll out and collect customer satisfcation survey results and provide appropriate feedback to delivery operations and coordinate the closure