Infrastructure Head - IT Services Firm

To manage and set up IT & ERP Infrastructure across all locations. ( Good experience in Networking, server, Cloud )

- Day-to-day IT Helpdesk Management.

- End user Desktop infrastructure

- Data center management.

- Oversee the administration and maintenance of IT infrastructure.

- To strategies, plan, develop and implement the companys IT budget and infrastructure plan.

- To manage and mentor the IT support team.

- To evaluate user need and system functionality.

- To ensure that all the facilities meet the needs of the end user with appropriate advice & support.

- Introducing and installing new system upgrades and security backups for hardware and software systems.

- To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.

- To adhere the software licensing laws.

- To provide secure access to the network for remote users.

- To manage crisis situations, this may involve complex technical hardware or software problems.

- To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.

- To manage and oversees all telephone changes, including routing for seating assignments.

- Oversee all help desk activities pan India.

- Build and maintain vendor relationships and manage the purchase of hardware and software products.

- Manage the purchasing of all software, hardware and other IT supplies.

- To ensure that company assets are well maintained.

Updating and upgrading with the latest Technologies.

1) Experience of IT Projects ( cloud/ ODC / Network)

2) Asset Management

3) Software Compliance ( HAM/ SAM) Hardware & Software asset management) Automation

4) Procurement & Vendor management

5) IT help desk ( Self-service / BOTS)

6) Communication ( Audio / Video)

7) Technology Incubation ( Automation)

8) Network ( NOC / SOC )

9) Server Operations / DC Operations ( Management & Operations), virtualization

10) Candidate should be Driver / Leader