Infosys BPO - Senior Lead Analyst - BFSI Analytics

Objective Of The Role :

Reporting & Analytics is a newly practice established and one of the fastest growing businesses in the company. As part of this Practice, the Senior Lead Analyst works alongside clients- Consumer Banking function (including outsourced operations) and plays a critical role in analyzing data, building models and identifying opportunities in the Consumer Banking function that leads to improvement in business metrics - should have demonstrated competencies in two or more areas of loss forecasting, fraud analysis, campaign effectiveness and compliance cost reduction.

Responsibilities:

- Identify relevant KPIs: Define business metrics relevant to the client's Consumer Banking function & take complete ownership for driving their improvement

- Identify key factors impacting KPIs: Identify upstream, downstream or operational factors that impact the achievement of target levels of the KPIs

- Works with relevant Enterprise information management teams to organize the data capture and models for data analysis

- Develop analysis to understand performance: Performs quantitative and qualitative analysis like (raw) data analysis, statistical modeling, data deep-dives etc. to acquire insights from data

- Develop actionable insights to drive outcomes: Translates insights into an analysis report and communicates the insights back to the requestor.

- Map insights to action items (working with clients stakeholders) in order to improve business metrics

- Facilitate monitoring of actions to drive outcome: Monitor actions (targeted business outcomes achieved)- by providing guidance and feedback to the operations team

- Works with Reporting specialists to standardize and automate recurring analytical requests into standard reports and dashboards

- Project collaboration: Work effectively both independently and as a member of cross-functional teams

- Project governance: Ensure compliance to governance model. Seek and manage customer feedback in order to ensure strong customer satisfaction on projects

Experience / Skills / Education :

Work Experience :

- 8-10 years experience in the Consumer Banking domain - extensive work experience in Consumer Banking processes at a Senior Management / Transformational Consultant role's

- At least 2-4 years- experience in front-line business consulting, crafting solutions and delivering presentations to management teams

- Needs to have exposure to building data models, strong in statistical concepts and analyzing data & interpreting results

Skills - Must Have :

- Hands-on experience with any of the analytical tools (SAS, R, Tableau, etc.)

- Excellent Data analysis and interpretation skills - proven skills in Excel modeling & analysis

- Strong story-telling skills to deliver recommendations from data analysis - proven skills in PowerPoint, in a business-case presentation context

- Fluent verbal and written communication skills, presentation skills,

- Self-motivated and takes ownership

- Project management skills

Skills - Good to Have :

- Skills in SQL and Data visualization

Education :

- Post Graduate or MBA (preferred) from Tier 1 institutions with graduation in Engineering / Mathematics / Operations Research / Science