Infosys BPO - Assistant Quality Manager - Associate Process Improvement Consultant

Associate Process Improvement Consultant- Assistant Quality Manager

Associate PI Consultant (JL 4)

Roles & responsibilities :

Certification : Six Sigma/Lean GB/BB

Focus Areas Description of Responsibilities :

Improvement opportunity identification :

- Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities

- Process, operations, business data analysis to identify improvement opportunities

- Validation of opportunities creation of the projects

Improvement projects implementation :

- Mentor Process Improvement projects (YB & GB) to enable the operations resources to implement the improvement through structured approach

- Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs

- Co-ordinate with lead developer for automation opportunity identification and project execution

- Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects

- Govern the process of validation and sign off of the project closures in the project management portal

Branding :

- Creating awareness by training and bringing visibility to process excellence initiatives in the engagement.

- Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance

- Client Management Participate in client interactions to present the process improvement case studies.

Process Excellence culture building :

- Deploy Process Improvement framework for the engagement(s)

- On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level