Infosys BPM - Services Head - Client Operations

Role Designation: Services Head - Client Operations

Job Location: Hyderabad, India

Below are the roles and responsibilities aligned to the above mentioned role / role designation:

- Business Planning & Review: Prepares the annual budget and business plan aligned with corporate / divisional objectives for the engagement, Coordinates with the account manager for the account plan.

- Transition Coordination: Resource planning (incl. Infra): Plans and reviews the people, Infra, Technology requirements with the transition team.

- Transition Coordination: Process definition & documentation: Provide resources to the transition team to finalize the process definition & documentation, ensures sign off.

- Transition Coordination: SOW / Metric Determination: Signs off on the training /certification methodology at the engagement level.

- Operations: Resource Planning (People, Infrastructure etc.): Co-ordinates resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology rollout)

- Quality Planning (QC/QA): Signs off on the service quality plan including the quality control, assurance and improvement.

- SLA Compliance: Conducts periodic reviews with ops managers and drives corrective action.

- Financial Review: Conducts monthly financial review with direct reportees and BU head, takes corrective actions.

- Revenue Enhancement: Validates and prepares business case for identified opportunities within existing service lines for growth, Discuss and plan for foray into new services.

- CSAT Process: Engages with the key client stakeholders on areas of Improvements and commits resources.

Educational Requirements (Must have) : MBA / CA / Full Time (2 year) PG with at least 12 years of Experience, relevant to job description, OR Bachelor's Degree with at least 14 years of experience relevant to job description

Work Experience

- Rich experience in managing large BPM client relationship and preferable domain knowledge of Digital space

- Exposure of managing global client engagement

If interested, kindly share your updated resume along with below details

Full Name:

Total Experience:

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Re-location to Hyderabad (If Non-local):

Thanks and Regards,

Sruthi B
Talent Acquisition-India|Infy HR
Infosys BPM Ltd.,