Infosys BPM - Senior Manager - Training Operation - Customer Service Domain

Job Designation: Sr. Manager - Training Operation

Domain: Customer Service

Job Location: Bangalore

Shift: Day Shift

Company: Infosys BPM Ltd.,

- CS Training Manager and Content Developer

- Drive practice level CS Training initiatives across DCs;

- Manage training needs assessment process and recommend appropriate program/s to meet those needs.

- Facilitate CS programs;

- Develop content for CS training programs and TTT;

- Work closely with the management and quality to ensure consistency and improve performance;

- Work closely and collaborate with vendors, internal stakeholders like procurement, training council etc.

Technical and behavioral skills:

- Working knowledge of research methodology and principles.

- Experienced in development needs assessment (TNA).

- Experienced in training / intervention calendar preparation.

- Advanced training facilitation and coaching skills for managers.

- Advanced knowledge of relevant tools required to help participants learn and to extend support to them.

- Advanced Customer Service attitude, skills and knowledge.

- Ability to translate customer service business requirements into training / coaching action plans.

- Client consulting skills.

- Excellent Oral and Written communication skills.

- Excellent analytical and problem-solving skills.

If interested, kindly share your updated resume along with below details:

Full Name:
Total Experience:
Relevant Experience:
Experience into Customer Service Domain:
Team Size Handled:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Bangalore (If non-local):

Laxman Shaw
Talent Acquisition Specialist
Mobile: +91, 8088309089
Infosys BPM Ltd.,