Infosys BPM - Senior Associate - Quality - Process Excellence/Business Excellence - Retail Banking/Capital Markets

Job Level: 4A

Role Designation: Senior Associate Consultant - Quality

Responsibilities:-

What are we looking for in you:

Responsibilities:-

Process Excellence culture building:

- Deploy Process Improvement framework for the engagement(s)

- On need basis, conduct short or refresser (3hrs) sessions on continuous improvement at engagement level

Improvement opportunity identification:-

- Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities

- Process, operations, business data analysis to identify improvement opportunities

- Validation of opportunities creation of the projects

Improvement projects implementation:-

- Mentor Process Improvement projects (YB & GB) to enable the operations resources to implement the improvement through structured approach

- Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs

- Co-ordinate with lead developer for automation opportunity identification and project execution

- Govern the process of validation and sign off of the project closures in the project management portal

- Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects

Branding:-

- Creating awareness by training and bringing visibility to process excellence initiatives in the engagement.

- Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance

Client Management:-

- Participate in client interactions to present the process improvement case studies.

What are we looking for in you:

Experience

Should have experience on Process Improvement/Business Excellence for a Retail Banking & Capital Markets engagement in a third party environment

Educational Requirements (Must have)

- MBA with 3 year of experience OR

- Engineering graduate with min 4 years of experience OR

- Non Engineering graduate with min 5 years of experience

Skills and Certifications

- Green Belt Certified and Trained on Black Belt