Infosys BPM - Assistant Manager/Consultant/Manager - Quality

Role Designation: Assistant Manager/ Consultant/Manager - Quality

Domain: FSI/Telecom/Digital/Voice/Non-Voice etc.,

Expertise: Process Improvement/Transactional Quality

Location: Bangalore & Hyderabad India

No. of Positions: Multiple

Company: Infosys BPO Ltd.,

Description: Infosys BPO, Quality Practice

Introducing Infosys BPO

Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Today's operational landscape is quite complex. Business processes are critical in achieving the company's goals and any limitations will lead to lesser agility and to lose its competitive edge.

Responsibilities :

Process Excellence culture building :

- Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders

- Drive Certification program at the engagement level and participate in the training programs as trainers

- Conduct in house training programs on Lean - Six Sigma methodology (YB and GB)

- Drive Certification program at the engagement level

Improvement opportunity identification :

- Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities

- Process, operations, business data analysis to identify improvement opportunities

- Validation of opportunities and conversion in to the projects.

Improvement projects implementation :

- Mentor Process Improvement projects (YB,GB,BB) to enable the operations resources to implement the improvement through structured approach

- Conduct toll gates review of the improvement projects

- Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs

- Co-ordinate with lead developer for automation opportunity identification and project execution

- Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects

- Govern the process of validation and sign off of the project closures in the project management portal

Branding :

- Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive and improve culture of quality

- Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance

Client Management :

- Participate in client interactions to present the process improvement case studies.

- Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs

People Management :

- Provide performance goals,

- Provide support for achieving goals and enhancing skills.

- Ensure utilization and Control attrition.

What are we looking for in you :

- Educational Requirements (Must have)

- MBA with 6 years of experience OR Engineering graduate with min 7 years of experience OR Non Engineering graduate with min 8 years of experience

If Interested, kindly share your updated resume along with below details:

Full Name :

Expertise into (Process Improvement/Transactional Quality) :

Total Exp :

Rel. Exp :

CTC :

E.CTC :

Notice Period :

Current Location :

Preferred Location :

Laxman Shaw

Mobile: +91, 7022043897

Talent Acquisition Specialist

Infosys BPO Ltd.,