Posted By
Posted in
Sales & Marketing
Job Code
1449332
Senior Manager Customer Success | DoSelect
About DoSelect :
- DoSelect was founded in 2015 to bring data driven intelligence to recruiting and learning teams for organizations.
- Today we're helping them solve one of their biggest challenges with our assessment platform.
- Along with our customers we're re-imagining how companies hire and re-skill/up-skill their employees.
- We have been acquired by InfoEdge Ltd (parent of Naukri.com) and have around 2200+ enterprise customers.
- Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability.
- We will not be successful unless our customers are receiving massive value from our products.
- As such, we need a senior executive to own driving success for our customers.
- This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
Position Overview :
- We are seeking a dynamic and experienced Senior Customer Success.
- Manager to join our growing team.
- As a Senior Customer Success Manager at DoSelect, you will play a crucial role in ensuring our clients' success by driving adoption, fostering strong relationships, and providing strategic guidance to maximize the value they derive from our skill assessment platform.
- You will be a trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies.
Key Responsibilities :
- Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams.
- Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals.
- Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the DoSelect platform to achieve their hiring and talent management objectives.
- Conduct regular check-ins, business reviews, and performance analyses to track clien satisfaction and platform utilization.
- Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings.
- Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction.
- Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the DoSelect platform within their organizations.
- Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies.
Qualifications :
- Bachelor's degree in Business, Human Resources, or related field. Master's degree is a plus.
- Proven track record of at least 5 years in customer success or account management roles within the HRTech or related industry.
- Strong understanding of HR processes, talent acquisition, and skill assessment methodologies.
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.
- Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets.
- Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.
- Excellent project management and organizational skills, with the ability to manage multiple client relationships simultaneously.
- Proficiency in CRM software and Microsoft Office suite.
- Self-motivated, proactive, and results-oriented individual with a strong commitment to customer success.
- If you are a passionate and experienced customer success professional looking to contribute to the success of a cutting-edge HRTech company, we encourage you to apply.
- Join us at DoSelect and help shape the future of talent assessment and recruitment.
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Posted By
Posted in
Sales & Marketing
Job Code
1449332
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