Info Edge - Manager - Customer Success - Zwayam

JD for Manager Customer Success - Zwayam

Key Responsibilities:

- Serve as the primary point of contact for assigned accounts, understanding their goals, challenges, and strategic objectives.

- Proactively engage with clients to maximize the value they receive from our solutions, ensuring high retention rates and customer satisfaction.

- Onboard new clients, provide training sessions, and support them throughout their lifecycle with our product/service.

- Collaborate closely with Sales, Product, and Support teams to advocate for client needs and ensure issues are resolved promptly.

- Monitor and analyze client usage data to identify trends, foresee potential issues, and drive product improvements.

- Conduct regular business reviews and check-ins with clients to review progress, share best practices, and identify opportunities for growth.

- Stay updated on industry trends and competitors' activities to provide strategic recommendations and maintain a competitive edge.

Required Qualifications:

- Minimum of 3 years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or similar.

- Proven experience working with SaaS products and understanding of SaaS business models.

- Strong understanding of enterprise client management and the ability to handle complex accounts.

- Excellent communication and presentation skills, with the ability to build rapport and trust with clients.

- Ability to work independently and manage multiple priorities effectively.

- Startup experience is highly desirable, with a proactive and entrepreneurial mindset.

- Optional: Experience in HR technology would be a plus.

- Optional: Experience in managing a team of Customer Success or Account Managers.