Info Edge - Delivery Manager - Job Hai

Job Description - Role: Delivery Manager/ Head

We are Info Edge, a pioneer in the Indian internet ecosystem. You may have heard about us when you are looking for a job (Naukri, iimjobs, hirist, DoSelect, Ambition Box, Job Hai, BigShyft, Zwayam ), a house (99acres), a life partner (Jeevansathi) or while you were studying (Shiksha). We run all these in house. We also invest actively and you might recognize us if you order food online (Zomato) or buy insurance online (Policy Bazaar). More about us here!

In short, we constantly strive to run sustainable businesses in the consumer internet space in India. We are $9-Billion in market cap but are a lot more in how we touch everyone's life on a day-to-day basis. And we aspire to do more.

Our Vision: To create world-class platforms that transform lives. | Inside the Corporate Office | Info Edge.

Key Responsibilities:

There are 2 sides to the job hai business - Delivery and Business Development.

Business Development is recruiter/ client facing where a dedicated set of team brings the business in terms of leads/ selection. Delivery part of the business is more towards the JS management side where the delivery is expected to happen. Quality Delivery is necessary to sell and grow the business.

Core metric driving the delivery is Fulfillment and Client post sales NPS which ultimately translates into the repeat business. Key marker OKR for this person will be Fulfillment/Delivery %, Client NPS (Net Promoter Score) and Client Repeat %.

This is a high ownership and impact role where the candidate will be required to serve the clients purpose while building strong SOPs which will become the delivery playbook for the category.

In addition, this candidate will also be picking and solving the category fundamentally from a first principal point of view. This would require the candidate to solve for defining and extracting quality on the existing pools and eventually creating avenues for the richer supply going fwd.

Growth: Once the delivery is standardized and we have scale this person will be required to lead the PnL of specific categories.

Key Responsibilities:

- Client Support: Act as a primary point of contact for key accounts, addressing their inquiries, resolving issues, and ensuring overall client satisfaction. Collaborate with Key Account Managers to understand client needs and expectations

- Data Analysis and Reporting: Analyze client performance data and generate regular reports to highlight key insights and trends.

- Communication and Coordination: Facilitate communication between clients and internal teams, ensuring seamless collaboration and timely resolution of issues. Collaborate with cross-functional teams to address client needs and deliver on service commitments.

- Problem Resolution: Identify and troubleshoot any issues or challenges faced by key accounts, working collaboratively with the support and technical teams to find solutions.

- Client Engagement: Assist in organizing and participating in client meetings, presentations, and events. Collect feedback from clients and communicate insights to the appropriate teams for continuous improvement.

Basic Requirements:

1. Basic knowledge working with Excel/Google sheets

2. Excellent communication skills, both written and verbal

3. Strong organizational and multitasking abilities