Infinity Learn - Manager - Customer Support

Job Overview :

- We are looking for a proven manager, someone who understands the challenges of running a contact centre and overall an advocate for providing an excellent customer service.

- You will be expected to come up with innovative ways to drive our operations forward and ensure that we are a key manager in our overall customer support strategy.

- This is a fast-paced position that is constantly changing tasks and focus. This position requires an individual that isnt afraid to take initiative and get things complete with minimal supervision.

- Experience scaling high-performance teams in a hyper-growth startup environment.

Responsibilities and Duties :

- Ensures that customer support department needs are correctly prioritized in order to ensure the correctly prioritized allocation of resources.

- Customer Support Manager also evangelizes the importance of customer experience to the overall performance of the business and establishes himself as the go-to expert for senior sales management within the sales department and the business at large.

- In this capacity, the Manager - Customer Support also plays a mentorship role to key customer support personnel by assisting in the execution of their duties upon request, ensuring constant sharpening of their skills and grooming them for the occupation of his position in the future.

- Drives necessary changes for the improvement of operating and organizational efficiency of the customer support team.

- Is also in charge of managing both internal and external relationships on behalf of the customer support department.

- Customer Support Manager also performs other duties as are he deems necessary in the execution of his duties or duties as delegated by the Head Customer Success.

- Proven Management and/or relationship management experience at a senior, strategic level role.

- Must also have technological acumen, which is necessary today if the business is to gain a wider consumer reach. This is because most consumers have integrated technological communication channels and appliances in their day to-day lives and the business must follow suit if they are to maintain regular and effective contact with their consumers.

- Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant market.

- Managed a team of at least 30 Customer Support Executives.

Required Qualifications :

- Must have a masters degree in Business Administration, Project Management, etc.

- The equivalent in working experience is also acceptable.

- A minimum 5 years of relevant Work Experience.

- Willingness to work from office at Hyderabad.

BENEFITS :

Why you should join us ?

- As the business grows, you grow: We want Infinity Learn to be built from within. We look at you as a business leader with the potential to make Infinity Learn a $10B company.

- Enjoy rebuilding from scratch once more - Build grounds up team.

OTHER PERKS :

- Medical Insurance

- Great work culture