IndiGo - Senior Manager - Communication Training

- 15+ years of training experience in English language / Communication Skills / Voice and Accent Training

- Experience of TTT / Mentoring / Supervision / Line Management and Training Quality Management

DESIRABLE:

- Master's Degree in English Language Teaching / Language Assessment

- CELTA, DELTA, Cert. TESOL or other recognised English Language Teaching (ELT) qualifications.

- Experience of language proficiency assessment preferred (IELTS, CEFR placement testing, PTE, TOEFL)

- Experience with Aviation English language training/assessment

- Experience with content writing, creative writing, copy writing

- Experience with customer facing operations e.g. hospitality, aviation,

Duties and Responsibilities (but not limited to):

Communication Training Delivery:

- Conduct periodic training needs analyses

- Develop and rollout timely as well as effective, innovative training solutions to address the above stated gaps

- Illustrate needle movement w.r.t trainee capability on communication skills post-training (via certification)

- Supervise talent pool development through Pre-Hire Communication skills training (as required)

- Execute and monitor corrective developments and action plans for customer facing teams

- Be available to the human resources recruitment team for preliminary interview phases for cabin attendants and airport operations.

- Aviation English Language Proficiency (AELP) Training & Testing

- Coordinating and supervising Aviation English Testing Operations

- Maintain the reputation and integrity of AELP assessment procedures and policies.

- Manage information created and received in compliance with organizational policies and DGCA CARs

- Monitor progress and provide regular feedback to help manage trainer performance

- Contribute to the development, evaluation, and improvement of aviation English language training programs and materials in order to meet trainees' requirements as an active collaborative member of the training team.

- Complete training related administrative tasks to specified timelines and standards.

- Actively engage in professional development to ensure quality and high standards in aviation

- English training and learning to identify and incorporate best practices in the field.

People Management:

- Lead and manage a team of communication trainers.

- Engage team members and creating healthy relationships with and among them to create a quality learning environment.

Content Development:

- Draft and/ or edit/approve written content for customer communications

"IndiGo does not charge any money for interviews or recruitment.