Indifi - Manager/Senior Manager - Lender Management - Marketplace

AREAS OF RESPONSIBILITY (AOR)

- Managing existing relationships with Banks/NBFC partners of Indifi.

- Responsible for business volumes with various partners and ensuring scale up of partnerships.

- Aligning the lenders on process flow, KYC and documentation and product integration and coordinating with internal stakeholders to ensure seamless disbursements. (Internal stakeholders w.r.t. operations, credit, finance, collections, customer service, legal, etc.)

- Create SOPs, process notes, best practices document that impact all activities between internal stakeholders like Finance, Credit, Collections, Customer Service, Technology, etc. with Indifi's external stakeholders/lenders.

- Responsible for managing end to end process of lead assignment, approval, disbursal, and post sanction follow up with respect to different programs including co-lending partnership with leading banks.

- Determine performance benchmarks and identify course of action in case of breach.

- Automate Credit Policies to ensure no/minimal manual Intervention in assessing the creditworthiness

- Monitor the delinquent accounts to ensure the achievement of company standards/benchmark of the delinquency.

- Identifying technological solutions to improve existing processes and overall portfolio management functions

- Driving integration on various aspects of the strategic partnership across Credit, Operations, Risk Management, Technology and Product.

- Develop and maintain reporting & application systems and coordinate information exchange with partner lenders.

- Ensure all tasks, deliverables and documentation are created with the highest level of accuracy.

- Assist in developing business processes to ensure operational efficiency and profitability.

- Managing operational disbursements related escalations & timely resolution of the same