IndiaMART.com - Zonal Manager - Client Servicing

About the company:

IndiaMART.com is an on-line B2B platform where the small & medium size manufacturers, traders, suppliers and service providers from different industries can showcase/market their products and services to buyers from all over the world. Over 8 Million visitors use IndiaMART.com every month and meet over 1.2million Indian SMEs for their sourcing needs.

Our investors include Intel Capital and Bennett Coleman & Co. Ltd. Today our team of 2500+ people across 40+ offices all over India, shares a common vision of making a positive impact on Indian SMEs and is guided by - TRIP- , our four core values - Teamwork, Responsible, Integrity, Passion.

Job Title / Designation - Zonal Manager - Client Servicing

Location - Noida

Reporting To - National Head - Client Servicing

Job Summary:

This is a P&L position that involves servicing of existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Goals:

1.- Grow the business in terms of topline & bottom-line for the Zone

2.- Develop & execute annual operating plan - revenue & cost planning and forecasting

3.- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

4.- Ensure timely delivery of services to clients

5.- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

6.- Setup a system that delivers high customer retention

7.- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Skill Sets:

1.- Data analytics

2.- Customer focus & service orientation

3.- IT savvy & process orientation

Experience:

- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry

- 7 to 10 years of experience with 5+ years in managing a large team size of 100+ people

Qualifications:

MBA or equivalent

Required Skills:

- Excellent verbal and written communication and presentation skills

- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership

- Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team

- Able to build credible relationships with influencing ability

- Must have team handling experience of more than 5 years