IndiaMART.com - Senior Manager - Telesales

Job Title / Designation: Sr. Manager - Telesales

Reporting To: National Head - Telesales

Location: Noida

About the company:

IndiaMART.com is India's largest online B2B marketplace for Small & Medium Size Businesses, connecting global buyers with suppliers. The company offers a platform & tools to over 1.4 million suppliers to generate business leads from over 6.5 million buyers, who use the platform to find reliable & competitive suppliers. The company has over 2500 employees located across 40+ offices in the country. Its existing investors include Intel Capital and Bennett, Coleman & Co. Ltd.

IndiaMART.com offers products that enable small & medium size businesses generate business leads (online catalogs/store-fronts), establish their credibility (third party verified trust profile) and use business information (finance, news, trade shows, tenders) for their business promotion.

IndiaMART.com has won numerous awards and significant nominations over the years, which include coveted Red Herring Award and Emerging India Award respectively among others. The company has also been widely covered by media for its pioneering role in promoting SME business in the country. For more details please visit us @ http://www.indiamart.com/corporate/

Job Summary:

The position holder shall be responsible to plan, execute and monitor the telesales operations of the outsourced call center business with the agreed cost of sales.

Tasks:

- To ensure weekly sales, hosting targets are met

- To manage the performance of the Team and generate revenue as per Annual Operating Plan

- To periodically evaluate the adherence of SLAs & take corrective actions.

- To Hire, train & retain the team members.

- To ensure periodic training & provide updates / feedback to the team members.

- To manage relationships with call center point of contacts or vendors to ensure SLAs

- Cost management by improving processes and building efficiency

- Manage the data - Churn/Audit/Mine the data to ensure optimum sales conversion

Desired Profile: -

- Should have 8+ years experience in managing a telesales team of at-least 100+ members.

Key Skills:

- Aggressive.

- Excellent Communication & presentation skills.

- Team Management skills.

- Analytical ability

- Reports Management

- Sales Orientation

- Vendor Management

Personal Attributes:

- Excellent oral & written communication skills

- Team Handling experience

- Strong Analyical Skills