IndiaMART.com - Head - Customer Operations

Job Title / Designation: Head - Customer Operations

Reporting To: Director

Location: Noida

About the company:

IndiaMART.com is India's largest online B2B marketplace for Small & Medium Size Businesses, connecting global buyers with suppliers. The company offers a platform & tools to over 1.4 million suppliers to generate business leads from over 6.5 million buyers, who use the platform to find reliable & competitive suppliers. The company has over 2500 employees located across 40+ offices in the country. Its existing investors include Intel Capital and Bennett, Coleman & Co. Ltd.

IndiaMART.com offers products that enable small & medium size businesses generate business leads (online catalogs/store-fronts), establish their credibility (third party verified trust profile) and use business information (finance, news, trade shows, tenders) for their business promotion.

IndiaMART.com has won numerous awards and significant nominations over the years, which include coveted Red Herring Award and Emerging India Award respectively among others. The company has also been widely covered by media for its pioneering role in promoting SME business in the country.

For more details please visit us @ http://www.indiamart.com/corporate/

Job Summary:

- This is a Operations Head role which responsible for managing and driving the Operations function.

- The position holder shall be responsible for collaborating with cross-functional teams to manage all aspects of the backend operations.

- Participate in the development and execution of strategic and tactical business plans. This position requires the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements.

- Develops and drives strategies and programs which improve the competitive position of the Company

Tasks:

- Responsible for supervising the Customer Verification process as per guidelines.

- Customer accounting for generating work orders, renewals and download process

- Accountable for Optimizing cost and improve productivity at all level

- Collaborate with different verticals for net productivity score improvement

- Custodian of revenue assurance and collection process

- Responsible for suggesting Process corrections measure leading to reduction of complaints.

- Responsible for handling multiple vendors for Production of catalog and website, Production of PPTV while maintaining TAT and quality of production

Desired Profile:

- 8-12 years of experience in handling backend process preferably in a Portfolio Management / MF Insurance/ Telecom/ITES/Service organization

- Six sigma green belt certification would be an added advantage

Key Skills:

- Aggressive.

- Excellent Communication & presentation skills.

- Team Management skills.

- Analytical ability

- Reports Management

- Vendor Management

Personal Attributes:

- Excellent oral & written communication skills

- Team Handling experience

- Strong Analyical Skills

Qualification: B.Tech/MBA from institute of repute.