Indiamart - Manager - Telesales

Job Summary:

The position holder shall be responsible to plan, execute and monitor the telesales operations of the outsourced call center business with the agreed cost of sales.

Tasks:

- To ensure weekly sales, hosting targets are met

- To manage the performance of the Team and generate revenue as per Annual Operating Plan

- To periodically evaluate the adherence of SLAs & take corrective actions.

- To Hire, train & retain the team members.

- To ensure periodic training & provide updates / feedback to the team members.

- To manage relationships with call center point of contacts or vendors to ensure SLAs

- Cost management by improving processes and building efficiency

- Manage the data - Churn/Audit/Mine the data to ensure optimum sales conversion

Desired Profile:

- Should have 5+ years experience in managing a telesales team of at-least 100+ members.

Key Skills:

- Aggressive.

- Excellent Communication & presentation skills.

- Team Management skills.

- Analytical ability

- Reports Management

- Sales Orientation

- Vendor Management

Qualification: B.Tech/MBA from institute of repute.