Posted By
Posted in
Sales & Marketing
Job Code
1431356
Key Responsibilities:
Team Leadership & Development:
- Recruit, develop, and coach a high-performing team of Client Service Representatives, promoting a collaborative and supportive work environment.
- Set clear performance objectives, provide ongoing feedback and coaching, and empower team members to excel.
- Foster a culture of continuous learning and encourage skill development within the team.
Client Relationship Management & Growth:
- Develop and implement strategies to ensure exceptional client service, exceeding expectations and fostering long-term client loyalty.
- Proactively identify and address client needs, concerns, and potential issues, ensuring timely resolution.
- Oversee the client onboarding process and ensure a smooth and positive client experience.
Business Development & Performance Management:
- Collaborate with the sales team to identify upselling and cross-selling opportunities to maximize client engagement and revenue generation.
- Develop and monitor key performance indicators (KPIs) to track team and individual performance, identify areas for improvement, and implement corrective measures.
- Generate insightful reports and recommendations to improve client satisfaction and overall client service effectiveness.
Qualifications:
- Proven track record of building and leading high-performing teams, exceeding customer expectations, and achieving business objectives.
- Excellent communication, interpersonal, problem-solving, and negotiation skills.
- Strong analytical and reporting skills with the ability to track and analyze client service metrics.
- Ability to manage multiple priorities, work independently, and lead by example.
- Passion for customer service and a commitment to building strong and lasting client relationships.
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Posted By
Posted in
Sales & Marketing
Job Code
1431356
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