IndiaMART - Manager - Client Relationship

Key Responsibilities:

Client Relationship Management:

- Build and maintain strong relationships with assigned clients, fostering trust and open communication.

- Conduct regular in-person meetings (4-5 per day) to understand client needs and ensure platform utilization.

- Proactively address client concerns and resolve complaints promptly to maintain high satisfaction levels.

Client Success & Platform Optimization:

- Ensure clients are using and deriving optimal benefit from IndiaMART by providing ongoing support and guidance.

- Collaborate with clients to ensure products/services in their e-catalog are accurately defined and effectively showcased.

Business Growth & Revenue Generation:

- Utilize your sales acumen to identify upselling opportunities for additional IndiaMART services, maximizing client engagement and revenue generation.

- Develop strategies to increase client platform utilization and retention, meeting and exceeding fortnightly and monthly targets.

Effective Communication & Independence:

- Possess excellent verbal and written communication skills to effectively interact with clients at all levels.

- Practice active listening to understand client business contexts and tailor solutions accordingly.

- Demonstrate a strong work ethic and the ability to work independently to manage daily activities and client meetings.

Critical Skills:

- Bachelor/masters degree in any field (preferred).

- Strong application of sales techniques and understanding of B2B sales principles.

- Excellent active listening, communication, and interpersonal skills.

- Ability to work independently, manage multiple priorities, and meet deadlines effectively.

- Proactive, self-motivated, and results-oriented with a focus on exceeding client expectations.