IndiaMART - Business Manager - Telesales & Service

Business Manager - Telesales and Service

About IndiaMART :

- IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals. Founded in 1996, the company's mission is 'to make doing business easy.

- Keeping this mission in mind, we come up with appropriate initiatives from time to time. Recently, we have announced our entry into the fintech space. IndiaMART has more than 6.7 million+ suppliers and 138 million+ buyer

Position Description :

- The position holder will be managing a team of 20-30 individuals

- Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.

- Build and manage productive, professional relationships with clients

- Hire, Train and Retain your team.

- Formulate their development plan and ensure fulfillment of their training needs

- Ensure prompt resolution of client complaints

- Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time-bound closures -

- Daily 08-10 meaningful telephone/video calls with clients

Desired Candidate Profile :

- MBA From Tier 1 & Tier 2 Business School

- 1- 3 years of experience in Sales/ Servicing / Retention

- Minimum 1 year of Team Handling experience is preferred