IndiaMART - Branch Manager - Telesales & Servicing

Branch Manager - Telesales and Servicing

About Us:

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provides ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.

Roles and Responsibilities:

- The position holder will be managing a team of 20-30 individuals.

- Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients

- Build and manage productive, professional relationships with clients

- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs -

- Ensure prompt resolution of client complaints

- Assist the field sales team in achieving revenue and client retention targets by systematic follow up & time bound closures.

- Daily 08-10 meaningful telephone/video calls with clients

Critical Skills of a Suitable Candidate :

- Client handling and application of Tele-sales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customer

- Team Management & Interpersonal skills

- Interpretation & Reports Management

- Data Interpretation & Reports Management

Eligibilty :

- MBA/B-Tech with 2-7 yrs of experience in Sales / Servicing / Retention.

- Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience)

Location- Noida 135