India RMG Consumer Credit Risk Head - Bank

The role is responsible for leading the India Credit Systems and Quality Assurance team in India

CBG Credit Risk team:

- Report to RMG CBG Credit India head and manage a team of credit system & quality assurance specialists in credit system and quality management. The candidate must exhibit sound credit judgement with an in-depth knowledge in credit system logic flow as well as overseeing quality management function for IN CBG Credit;

- Accomplishes department objectives by managing staff; planning and evaluating department activities;

- Maintains adequate staff resource by recruiting, selecting, orienting, and identifying training for team members;

- Represents IN CBG Credit in all system projects, migrations, enhancements and new system initiatives;

- Oversight of all system testing including design of UAT strategy and ensuring requisite complete and timely UAT in close collaboration in multi stakeholder setting.

- Maintains quality assurance service for IN CBG Credit by enforcing quality and customer service standards, analysing and resolving quality and customer service problems, and recommending system improvements.

- Manages and ensures high standard and effective post approval quality control checks and regular reviews for IN CBG products under purview of IN CBG credit;

- Work closely with all stakeholder system requirements and guiding them to achieve most effective system solution.