IndiaMART - Cluster Head

- As a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base.

- Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

Job Responsibilities:

- Client Experience: Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.

- Revenue Ownership: Take charge of the Profit & Loss (P&L) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase up sells.

- Team Development : Build and nurture highly motivated teams, fostering an environment of growth and excellence.

- Feedback Gathering: Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.

- Innovative Solutions: Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.