Indegene - Associate Operations Manager

Role and Responsibilities -

- Manage and improvise on overall project profitability and budgets through scope management, monitoring forecast and budget hours, managing billing based on contracted terms and ensuring timely client approvals productivity and revenue conversion of surplus hours. capacity and reducing cycle times

- Achieve high degree of client satisfaction through execution & delivery of small size/ large size projects independently

- Improve the quality of proposals and increase the ratio of RFP's to RFQ's for large projects, be involved in time / effort estimates

- Manage client expectations - response time and attitude. Anticipate client-side bottlenecks in plan execution and propose solutions to clients or production teams in advance through effective communication

- Demonstrates capability of managing multiple projects independently

- Secure assets, conduct review meetings and obtain and document feedback to ensure timely completion of projects

- Generate cross selling and up-selling opportunities, and building sales leads through a regular process

- 6-10 years of prior experience in similar domain

- Understanding of the Pharmaceutical and Life Sciences industry preferred

- Strong communication, presentation and logical reasoning skills with an ability to build relationships with clients

- Excellent quantitative analytical capabilities

- Strong power-point development skills

- Proven track record of working collaboratively with internal stakeholders throughout the sales-cycle

- Understanding of Tableau and R Studio would be an added advantage

B.E/B.Tech + MBA/PGDM