IncNut Digital - Head - eCommerce Fulfilment Operations - B2C

Fulfilment Ops Head, Ecom- B2C

Candidates from Ecommerce companies and immediate joiners will be given preference.

Location: Hyderabad

Exp level: 10-15 yrs

Employment status: Full-time

Compensation: As per industry standards, slightly negotiable for the right fit.

Responsibilities:

- Oversee and head the entire gamut of eCommerce Fulfilment Operations - Procurement, Warehousing, Shipping, Logistics, Supply chain, Payments, Last mile, Projects, Order Fulfilment, Vendor Management, Contract negotiation, Transportation, etc.

- P&L ownership and management.

- Strategy formulation and implementation through various digital platforms.

- Provide overall direction and leadership to the e-comm team.

- Collaborate with cross-functional teams to manage all aspects of the e-commerce business.

- Identify, evaluate, negotiate and manage strategic 3PL vendors for Pan India global order fulfillment and delivery.

- Meet and sustain all KRAs based on the organizational requirements through process reengineering and efficiency analysis.

- Periodically revisit process flows and recommend course corrections as applicable.

- Facilitate and implement process improvement ideas to improve overall process efficiency and customer experience.

 - Liaise with various departments to gain support on customer escalations and resolve operational issues.

- Drive quality and customer experience culture across teams.

- Effective resource planning for the teams.

Qualifications: Post Graduate/Graduate in any discipline. Candidates from top B-schools are preferred.

Required Skills:

- Good written & verbal communication skills.

- Planning, Decision Making, Staffing, Stakeholder management, Vendor management, Process Improvement.

- Excellent interpersonal and organizational skills.

- Strong interpersonal skills.

- Effective coordination skills.

- Self-driven, high integrity, proactive, hardworking, team-player.