Incharge - Client Implementation & Readiness - BFSI

Incharge - Client Implementation & Readiness

Job Responsibilities :

The Implementation & Readiness Incharge is a key technical & portfolio management position that will be responsible for the integration of key clients/partners across the globe to enable UPI and Rupay Acceptance, Remittance and Licenses. The candidate filling this role should be experienced in technical and project management skills and possess experience implementing software and payment solutions from a technical perspective. This role will support cross channel solutions, platforms, and market rollout with a focus on being a technical subject matter expert on new digital products and services.

Technical Project Management with close coordination across multiple stakeholders and teams within org.will be required to develop, implement, and launch the agreed upon solution. The role holder will have end-to-end engagement responsibility for the solution designed as the onboarding lead, ensuring a successful launch.

Implementation Management:

- Manages a portfolio of projects to ensure that project inter-dependencies are identified and managed, resource requirements anticipated in advance of need, and priorities established in accordance with org. and Client strategic objectives.

- Work with cross functional teams to ensure partner implementations are on track and delivering against plan. Lead the Technical integration support for the UPI and Rupay Acceptance, Remittance and License models.

- Focusing on being the subject matter expert on implementation and provide in-depth consultative support on products and service and provide effective advice to clients on the option and their outcomes.

- Triage client issues in a timely efficient manner, during and after the implementation process act as a liaison between the solutioning team, technology team and clients to track down issues, answer inquiries and deliver a successful integration.

- Support the new client on-boarding process and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals.

- Brings a strong knowledge of best practice project management methods and tools (PMI certification a definite plus), and demonstrable success in applying the same to the successful completion of complex implementation projects and programs spanning multiple internal departments and external organizations.

- Keeps current with company, competitor, and industry best practices in the areas of Fraud control, data security, and application development concepts.

- Strong understanding of the legal and regulatory environment under which our clients practice business at a level required to provide input to their decision-making process when selecting org. Products/Services and options for how they are configured to minimize risk and ensure compliance.

- Should be able to prioritize the tasks and highlight risks and issues that could impact delivery and escalate as appropriate.

- Handholding customer right from Onboarding, integration with various internal systems and API's, certification to go-live. Essentially a go-to-person for a customer during the entire enablement journey.

- Stakeholder management and communication, including multiple application delivery teams. Ensures that plans, risks, issues, actions, schedules, benefits, and other related project artifacts are documented and tracked minimal to no scope variance.

Project Management and Reporting:

- Develop project plans, identify project team resource requirements, and establish project dates and deliverables.

- Coordinate and Manage in a matrixed fashion the efforts of technical and business resources, as well as Client and 3rd party resources.

- Provide client and org. project resources and executive management with status reporting that include visible and critical projects that are key in meeting org. and the client's business objectives.

- Identifies projects of varying complexity that are in jeopardy, works with executive management within org. and the Client organization as appropriate to make decisions that bring needed resources to resolve any issues.